Shared Management Services

Shared Management Services

Tailored solutions for people who want to take more control of their supports.

At Inclusion WA we believe that self-determination is a human right and that good support means building the capacity of people with disability and their families to take more control of their lives. 

We think that Self-Managing funding is a great option for people who want to take more control over their services and design the life they want for themselves. However, Self-Management also comes with a whole lot of responsibilities such as:

  • Claiming from NDIS (or Department of Communities if you are with WANDIS)
  • Hiring support staff – this means recruiting, interviewing, contracts and making sure you have things like police checks and any training requirements
  • Administration tasks such as keeping track of budgets, payroll, tax, super, insurance
  • Coordinating all services including who does what when and which goals you and your supports are working on
  • Reporting at the end of your plan

We recognise that the leap from Agency Managed funds to Self-Managing funds is a big one. The increased responsibility can seem daunting. In mid-2018 we established Shared Management Services with one clear objective - to make it easier for people to take more control of their supports.

What is Shared Management?

Inclusion WA is committed to walking beside people who are interested in becoming more in control of their funding and services but are not ready to take on all the responsibilities of Self-Management. We want to bridge the void between agency managing funds and self-managing funds by supporting you to take on as much responsibility as you are ready for and then we take on anything you don’t want to or are unable to. We call this a shared management arrangement which literally means that we share the management of both your funding and your supports.


  • Eunice has been a client of Inclusion WA for many years and is ready to take more control over her service and funding. She elects to choose and coordinate her staff and service to start with and Inclusion WA will continue to pay payroll and the associated costs. Because Inclusion WA is now not providing a full service to her, Eunice negotiates a lower hourly rate which means that she has more hours of service available. Over the course of her plan, she meets with Inclusion WA periodically to learn more about the next step she could take towards Self-Managing her funds.
  • John has been self-managing his funds for the past two years but is now working 3 days a week and is struggling to keep on top of the administration of hiring staff. He engages Inclusion WA to do payroll and calculate leave, super and tax payments for him.
  • Sarah lives in a group home and her family looks after her finances. Sarah would like to move out of the group home and into a shared living arrangement but would require support in the mornings and the evening. Sarah’s family would like to self-manage her funding so that Sarah can choose her own staff who come into her house twice a day to assist her and so she can pay them less than the NDIS pricing guide so therefore she has more hours of service per year. Sarah’s family do not know where to start so they ask Inclusion WA to assist them to learn to use the portal, to recruit staff and to pay them. Sarah is also able to flexibly pay for therapy by non-registered NDIS providers and to negotiate pricing with them.
  • Fatima has tried several agencies and not found the right fit of a support staff. She met Jill through her peer-to-peer network and she would like to hire her, but she struggles to understand what her responsibilities would be if she was to self-manage her funding. She asks Inclusion WA to walk her through the process and to build her capacity to hire staff and understand her responsibilities.

If it sounds like Shared Management might be something you would be interested in hearing more about or to discuss how this flexible service might work for you give us a call on 08 9201 8900 or email 

For more information on Shared Management, have a look at this page and document by our friends at WA Individualised Services